A website project should not feel mysterious. You will know what we are building, what it costs, and what we need from you. We are based in Belfast; the same process applies whether you are down the road or elsewhere in the UK.
1. Brief, or a free audit
You can write to us with a short brief — what the site must do, what is wrong with the current one, and any examples you like — or ask for a free website audit if you would like us to look first.
We only need enough to be useful: a URL, a sentence about your business, and what you want people to do when they visit.
2. Scope and price, in writing
We recommend a package, or a quote if the work sits outside one, and we set out:
- The page list and features
- What you will supply (words, photos, logins)
- Timing, and what “done” looks like
- The fee, VAT treatment, and payment stages
We do not start paid design work until this is agreed.
3. Design and build
We usually build in WordPress, on a staging address you can review. You will see the structure and the design as they come together, not only at the end.
Each package includes two rounds of revisions. Extra rounds or additional pages are agreed before we do them.
4. Launch
When you are happy to go live, we handle the practical steps: DNS where we have access, SSL, redirects from old addresses, the contact form, and a basic check of the site on a phone and a desktop.
We aim to avoid unnecessary downtime. The exact cutover is planned with you, especially if you already have email on the same domain.
5. Handover and the first 30 days
You receive access, a short guide to making everyday changes, and 30 days of fixes for anything in the agreed scope that is not working as it should.
After that, you can look after the site yourself, host it elsewhere, or leave it with us on a care arrangement.
What we need from you
Projects move when feedback and content arrive. If copy, photos or approvals are delayed, the timetable will move with them. We will be plain about that rather than promising a date we cannot keep.
Typical timing
A well-prepared Refresh or Business site often takes a few weeks from approved brief and content, not a few days and not many months. We will give you a realistic window in the proposal. Commerce and migrations can take longer, and we will say so up front.